Warranty & Return Policy For Influence Water

Have a new Influence ionizer? Please register your warranty here.


At Influence Water, our machines are made with the highest quality possible. We have confidence in all of our products and want to give you peace of mind with your order. You won't find any limitations or exclusions or fine print.

Our 30-Day Return Policy ensures your Influence Water Ionizer is everything you hoped it would be! If you do have any minor issues, our team of technicians will be happy to help you. The manufacturer of our machines has more than 20 years of industry experience to go along with their ISO certified factory.

Influence Water Ionizers are built to last you a lifetime.

Warranty Information by Model


Influence i5

7 Years Full Parts & Labor


Influence i7

Lifetime Warranty on Parts & 7 Years Warranty on Labor


Influence i9

Lifetime Warranty on Parts & Labor


Influence i11

Lifetime Warranty on Parts & Labor


Influence i13

Lifetime Warranty on Parts & Labor


Influence i15

Lifetime Warranty on Parts & Labor

Warranty Information for Other Products

  • Life Shower Filter: Full Lifetime Warranty
  • Influx Whole Home Filtration Systems: 10 year parts warranty on the tank and a 3 year parts warranty on the valve. The media is covered by a replacement warranty for 9 months for the Fluoride/Heavy Metal system and 18 months for the Volatile Organic Chemical (VOC) filter system under normal, residential operation conditions. A lisenced plumber must install the unit to local building codes. For best results and warranty, the unit must be protected from freezing. The warranty begins on the date the system is installed.


To Maintain Your Warranty

Here is an easy routine for optimal performance of your water ionizer:

  • Change the internal filters at least annually, starting from your purchase date.
  • Replace the clear filter housings annually, starting from your purchase date.
  • Replace the white filter housings every 2 years, starting from your purchase date.
  • Always used authorized Influence Filters and replacement parts to maintain your warranty.
  • The warranty only applies to units purchased through Influence Water.

Warrants are non-transferrable.

Failure to follow these simple procedures can cause damage or build-up in your machine, and will compromise your warranty.

What Our Team of Technicians Can do For You

Our machines are made with advanced technologies and are built to last. If you experience any diffuculties or performance issues, our technicians are available to solve your situation.

We will fix or replace your ionizer with a comparable ionizer at no cost to you (except shipping). The only thing not covered is accidental damage or negligence.* Our Influence Ionizers are built to last you a lifetime!

Return Policy

You have 30 days to return to unit if you decide to. There will be a 15% re-stocking fee applied in addition to shipping costs.

We are confident you will be happy with your purchase. Our technicians custom build each unit specified by your needs, will adjust your electrolysis chamber, and will install any additional technologies based on your order.

Our technicians will perform a full water report and then design your custom filtration to eliminate any contaiminants identified in your local water supply.

Your 30 day return period begins when your unit is delivered. If at any time within the first 30 days of your purchase, you wish to return your unit, we will give you a full refund minus the 15% re-stocking fee + shipping costs.

  • No return will be accepted without prior authorization. We will not accept unauthorized returns.
  • All filters, bottles, pumps, and whole-home systems and accessories are non-refundable.
  • Customer is responsible for shipping costs in the case of a return.

The manufacturer of our machines is the oldest and largest distributors of alkaline water ionizers!

Shipping Information

Each water ionizer is custom-built, so it typically takes up to approximately 7 days to process, up to 21 days to customize & configure, and up to 7 days to ship, depending on your location. You can generally expect your ionizer within 4-6 weeks of placing your order.

*Negligence includes but is not limited to: leaving the unit too close to flames, dropping the unit, leaving it ourdoors in extreme heat or cold, and other negligence that physically damages the unit.

By Placing an order, sending an email or calling Influence Water to ask about our products, I understand that the person who replies to me may not be a licensed healthcare provider and has not examined or discussed my health condition in detail. I also understand that I am not receiving medical advice but wellness information to aid my quest in reaching a evel of optimal health. Therefore, I acknowledge that the suggestions for use of health products & water systems I may receive are not intended as a substitute for consultation with a qualified healthcare provider. I will also read the entire label of the products I purchase for my use. If I experience any unusual symptoms after following the label directions, I will stop using the product and call my healthcare provider. I hereby release Influence Water and it's affiliates from any liability related to the suggestions or information that I receive.

The products and statements made about specific products on this website have not been evaluated by the United States Food & Drug Administration (FDA) and are not inteted to diagnose, treat, cure, or prevent disease. All information provided on this website or any information contained on or in any product label or packaging is for informational purposes only and is not intended as a substitute for advice from your physcian or other health care professional. You should not use the information on this website to diagnosis or treatment of any health problem. Always consult a healthcare professional before starting the use of any health products, any new health programs, vitamins, supplements, diet or exercise program, before taking any medication, or if you have or susposect you might have a health problem. Any testimonials on this website are based on individual results and do not constitute a guarantee that you will achieve the same results.